This is the second time in the brief time I have been a timeshare owner with this company and on both occasions they have failed to call me back with any solution what so ever. The managers do not care to solve any issue once you have signed on the dotted line. I booked a vacation in December for the 2nd week of February. Just this week they announce the pool area will be close the entire month. I have to take a shuttle if a I want to go to the nearest beach. It takes all the pleasure out of the vacation when you don't have a pool and you have to wait for a shuttle to get to/from the beach. When i called to complain the manager simply said I was S.O.L. There was nothing eh could do about it nor for me. After I spoke to a 2nd manager, she said they would call me back on the morning....two days later, here I am. No call, no care, no nothing from Festiva. Oh and the best solution she had for me was to cancel the trip and lose my airfare money, my vacation time we requested from work. Very easy, huh?
Did the person in charge at the resort even look to see if there were nay bookings during that time, people that would be inconvenienced by this? Did he contact these people to offer anything at all? The same answer, no. Simply don't care.
No customer service, no customer assistance, no customer resolution at all.
I completely regret having done business with these people.
Product or Service Mentioned: Festiva Customer Care.
Monetary Loss: $5900.