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I like most wish I had never became a member. Seems no way to get out of this. I can only seem to use during off seasons, which is at least an option because the resorts are always booked. I have been told that my only way out is 40 years of maintenance fees and then...
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2.3
I liked
  • Good locations
#1259931
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Festiva - Bad customer service

There’s not a single service we came for a vacation day do you have our tickets until the day before we leaving there is no option is a charge me the tickets to my credit card if Iwanted the tickets to go to the park before that and it was for seven days and they will give me the tickets the day before my vacation end
1.1
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1259804
I was sold a time-share from Festiva in Branson Missouri (Cabins at Green Mountain) with unlimited bonus weeks. Only when I called to book a week did I discover that 'my week' was in January which was past at that point and I could not use it. Even if I called...
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#1237071
I joined Festiva in 2009 after the salesman made several promises that he failed to keep. I stayed with them because I had no choice, even though the maintenance fees doubled. But when they dropped the resort I stayed at, they refused to even consider letting me out of...
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Anonymous
Julie

I can help. I have several friends and family with the same issues. Contact me

1.6
I didn't like
  • Eventual scam
  • Customer service
  • Trying to charge inappropriate fees
#1236271
Where do i start? Last week, spring break our family finally went on our 5 day vacation to Orlando. First off i was on the phone with festiva from March 19th until March 30th daily to get my car reservation corrected. Long story short i was told a different LIE...
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#1229440
We have a membership fee that we are supposed to pay this year but we can't log in because apparently our account is not active or the password is incorrect. We have tried to call several times without answer. The only time they answered, as soon as we started to talk...
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helperfac
helperfac

Good Morning,Thank you for sharing your concerns. We would be happy to assist you by submitting a request to have a representative reach out.Can you provide the e-mail address...

2.0
I liked
  • Few times we got to stay there were nice
#1224635
Adam Searles, Festiva Manager/Project Lead of the Charleston location, is quite honestly one of the rudest and dishonest people I've met. My friends who traveled with us were denied their $100 Visa Gift Card even after confirming the day before that they would receive...
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1.0
I didn't like
  • Adam searles
#1214824
This vacation pulled a bait and switch on us. We were never told we would be charged $350 if we didn't attend their marketing consultation. Don't waste your money with these people.
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helperfac
helperfac

Good Morning,Thank you for sharing your concerns. We would be happy to assist you by submitting a request to have a representative reach out.Can you provide the e-mail address...

1.0
#1198911
My wife and I stayed at one of their places in myrtle beach. It was decent nothing special but it had a awesome location. So fast forward some years and these people will simply will not stop calling. They suggest it's free so I should just jump at the chance to suck...
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2.1
#1194468
It has cost me a fortune over 4 years and have yet to use it. They dont tell u all the small details like u can roll over points or lose them!!!! Maintenance fee goes up every year!!!! Usually resorts are booked unless you book WAY in advance!!!! And on and on
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helperfac
helperfac

Good Morning,Thank you for sharing your concerns. We would be happy to assist you by submitting a request to have a representative reach out.Can you provide the e-mail address...

1.1
#1193842