Festiva
Reviews and Complaints
Need to get out of our Festiva ownership
Worst experience ever
Can't contact anyone
Preferred solution: Help me book the trip to Ft. Lauderdale Florida
Renting experience
My timeshare
Not resolved.
I also would like to add for the prices that we pay there should be a security guard or gate at both entrance to the resort and beach access. People walk in from the street, beach or park and use the pools and showers in the resort.
Recently hurricane Florence did damage to our resort especially, I am told to our condo in particular. I have always took pride in the resort, and I have been very instrumental in some of our friends buying condos ,but for the last several years; since phase 1 was torn down, the resort has declined alot. Our condo is in such bad shape. The furniture is ragged and nasty.
Dishes, pots and pans have been removed from unit. Bugs, fleas, roaches and ants are awful. Had to call exterminators on both my vacation weeks. Dogs everywhere.
I have nothing against animals, we have 2 dogs but Service dogs should not be allowed in every unit. They should be in a section over by indoor pool to house people with animals. When I was on vacation I saw at least 6 dogs. Hard to believe that many people were there needing a service dog.
Staff has been cut and services as well. Grounds no longer look fresh and manicured.
People just riding around on golf carts doing nothing. I understand being a supervisor before my retirement that you will always have slackers on the job. I feel the problems for this resort stem from corporate.
Look for yourselves and tell me if you would recommend your friends to stay at this resort. I would also like to know just how you can justify a 8% increase in our maintenance fees for 2019 when you want have the resort open for 5 or more months. You can't! Someone is not handling business efficiently.
I didn't vote for anyone running for the board because they don't have a clue whats going on there. Are you trying to shut down phase 2 as well? I expect some results from this letter. Nobody seems to listen to any comments unless they are good.
Believe me when I tell you that I am not the only one by far that feels this way. Please address these issues and lower our maintenace fees. I was told that they do not reflect storm damage. That's why you have insurance.
It certainly doesn't reflect upkeep. That's a bad reflection on you. You have always heard the old saying, " The best advertisement is word of mouth", well so is your worst advertisement.
Looking forward to your response on this matter. Debra & Jerry Bowen, Owners.
Late fee scam
Preferred solution: Price reduction
Festiva Resorts - THOROUGHLY disgusted member
I sent this letter to them today:
To whomever is listening (or pretending to be),
We have been owners since 1990. First through Peppertree, then Fairfield, then Wyndham, then Equivest and now the greatest curse of all -- Festiva. Do I sound disgusted??? You have no idea.
We switched from the fixed-week plan to the points plan when the company was sold to Equivest. We thought this would allow us the flexibility to take vacation time at our convenience and not when it was dictated by our fixed plan. We even bought additional points to be sure that as we grew older and into retirement, we could enjoy our leisure time when we wanted, whether it meant taking a three-day weekend, five days or a full week. This worked well under Equivest, even though I was not happy about the booking fees. But we got around that by pre-planning and booking all of our time with one phone call. We encountered no problems with Equivest. Ever.
Then entered Festiva. Why couldn't you all have left Equivest alone? I THOUGHT this was supposed to be a better company - no booking fees, additional properties under the Festiva umbrella, ease of online reservations and all that other *** we had to sit and listen to. "Want a long weekend? Just call us 45 days in advance for reservations at any Festiva property." That's the biggest line of bull you've ever told. Today, Once again, I called EXACTLY 45 days in advance of my planned reservation date, having MARKED IT ON MY CALENDAR SO I WOULDN'T BE LATE, only to be told - AS USUAL - "I'm sorry, there's nothing available for those dates." How the *** can the entire Peppertree Atlantic Beach property be booked to the hilt the first weekend in DECEMBER???? REALLY??? And then she goes on to tell me that Festiva doesn't own all the units. Travelocity owns some, Expedia owns some, blah, blah, blah. WELL WHAT ABOUT THE PEOPLE WHO HAVE OWNED UNITS BEFORE THERE EVER WAS A "FESTIVA"??? Who's looking out for US??? This is the FIFTH time since June that I've tried to get a three-day weekend from Virginia to Myrtle Beach, calling 45 days in advance as I was told, only to be told the SAME *** thing each and every time. Then she has the nerve to tell me that if it wasn't for the other companies owning units with all the money they invest, the maintenance on the properties would go to pot. WE'RE paying you thieves over $1100.00 EVERY year for maintenance. Where do you get off trying to make me feel GRATEFUL that so many other companies are invested in your properties now?? What about those of us who helped build all those units with our maintenance fees from 20 years ago? So then she tells me, "Your best bet would be to book a full week at the beginning of the year." IF I WANTED TO TAKE A FULL WEEK I WOULD HAVE KEPT THE *** FIXED WEEK WE HAD TO START WITH.
And when I finally do get a reservation -- NEVER the weekend that I want, mind you -- before my suitcase hits the floor one of your reps is calling wanting us to sit through an "owner's presentation, so we can bring you up to date on all the exciting things happening at Festiva." There's not a *** thing that I want to hear from you anymore. And do you actually think I would recommend Festiva to anyone I know or give you the names of family and friends so you can contact them??? WHEN *** FREEZES OVER. I wouldn't insult my worst enemy with a Festiva recommendation. When we were at Peppertree Atlantic Beach in mid-September, AFTER the summer season and NOT the weekend I wanted by the way, having settled for second best AGAIN, I rode and counted the cars on the property. 68. SIXTY-EIGHT. There are over 600 units on that property. So I called the reservation desk again and facetiously asked if I could get a last-minute reservation at Peppertree Atlantic Beach. "Nope, sorry, all full up! But you can probably call Travelocity and PAY for a three-day weekend." Give me a break.
Well, how about I give you all a break. After 20 years, I plan to sell my Festiva membership as fast as I can dump it. Half-price, quarter-price, I don't even care.
Please feel free to share my comments with ANYONE; because I plan to share them with EVERYONE.
Review of our room
DON'T BUY IT
In 2006 we purchased (in Charleston) a week every other year at Ellington Wachesaw Plantation East II near Myrtle Beach, SC. In 2007 the maintenance fees were $300.
Had small increases in ensuing years. In 2017 maintenance fees were $430.96. Then this year the fees jumped 45.6%.....WHAT? This is in addition to a special assessment of $100 in 2011.
This reeks of poor management. The "homeowners" association better get their "crap" together. A "refurbishment" account should be ongoing, not slammed at folks out of the blue. We are in the southwest, getting older, on a fixed income, & plane tickets are expensive.
It is to the point we would be paying over 2/3 of what we payed for this week to stay there a week. How does that make any sense? We stayed here once, a yr or two after we purchased & the golf course was beautiful. The room was nothing special.
We were NOT contacted about the Adventure Club B.S. until we stopped by the resort to see about a "buy back." Then they legally cleared themselves by offering it to us years after its establishment. If anyone in the area or northeast ( escape the winter) would like a week, we would gladly GIVE you this week.
All you would have to do is pay the fees for deed filing. With it costing you nothing up front, $629.20/yr would be an inexpensive week in a 1 BR resort setting.
Preferred solution: Create a buy (give) back program. Many large companies have this.
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Verified Reviewer | Kissimmee, FloridaPissed off
Everytime we have tried to get specific dates even months in advance it was not available not even close to when we wanted. Also when we got our first maintenance fee bill it is not what we went over in our contract.
When we originally signed up we were going to Disney and we were in a hurry because we were told it would only be 90 mins and over 2 hours later they still werent done with the presentation. We ended up purchasing to get them to shut up and ket us leave because we were told if we didnt we woulf have to pay for our stay because the presentation wasnt over until they said it was. Also the sales person stated over and over the maintenance fee would be 500 a year. We tried to canceling after we got home from our trip we called to see where to send the letter and they told us due yo cancelation times we would be too late and now we were binded by our contract.
Then today 11/20/18 i call and told them i felt as if they have breeched the contract and either i needed to be helped or i would have to contact a lawyer. And the customer service person said they dont breech anything because they make sure to put in all of their contracts that everything can vary.
So she knows it wasnt breeched i would go to say someghing she would rudely interupt and say i can no longer speak with you because you are contacting a lawyer. This happened for a couple of mins until i hung up!
Atlantic Peppertree deed back process
Preferred solution: deed by back. Cancel my membership and maintenance fees.
Nasty Rooms!
Extra Charge
Total scam and ripoff
Worst experience to date at disney
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