Anonymous

Need to get out of our Festiva ownership

When we purchased our membership in 2013, we were told that at any time we could turn in all or part of our points by paying two years worth of maintenance fees in advance. Is this policy still in effect? We cannot sell the points on the secondary market, and none of our children want the membership. We need to get out!
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2 comments
Guest

We were told the same thing,

Festiva

Hi There! We encourage you to reach out to our member service department.

Someone there will be able to help you explore your options.

They can be reached by phone at 186*-***-**** or by email at memberservices@***.com. Happy Travels!

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Lou P Xpu
map-marker Cape Coral, Florida

Worst experience ever

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We purchased our festiva timeshare in the Bahamas 10 years ago with the promise we could use it at many places in the Bahamas. That is the only reason we purchased it. We were able to use it one time. Now there are no places in the Bahamas that are associated with festiva. We were able to use it once in Florida. We tried to book again in Florida for the next two years. Both times we were told nothing was available, even calling 6 months in advance. This is the worst money ever spent. Do not waste your money with this sham of a company. We are trying to get the *** out from this with a very valuable lesson learned, not even caring about the 20k we threw away on a worthless so called investment. Maintenance fees have more than doubled in 10 years and I won’t even get started on their lack of customer service. Stay away from this company.
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Reason of review:
Order processing issue
1 comment
Festiva

We are very sorry to hear about your negative experience with Festiva. We always strive to provide our members with the best possible vacation experiences.

If you would like, we can have someone reach out to you from our member service department to try and address your issues.

Simply email your name and account info to inquires@***.com and we can arrange to have someone call you. Happy Travels!

Brandy J Lfq

Can't contact anyone

I have been trying to book my Bonus Vacation that I received after the time share tour I attended. I have called, left messages and gone online but have yet to talk to anyone or get any closer to booking my trip. I want to use it so my 12 year old daughter can meet her father for the first time in Florida. Please get back with me!!
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Loss:
$5000
Reason of review:
Can't book my trip

Preferred solution: Help me book the trip to Ft. Lauderdale Florida

1 comment
Festiva

We are very sorry you have had such a hard time contacting someone. We would love to help you get in touch with the right department so you can redeem your bonus week.

If you can email your name, phone number and or email address to inquires@***.com we can locate you in our system and have someone reach out to you. We hope this helps!

Anonymous

Renting experience

I rented my unit via the rental vacation condo program a few times. Doesn’t work well. 40% commission off the top then they send you a 1099 with the full amount. I guess I should then send them a 1099 for the commission they take. One year, I called 3 times, directly to Peppertree to verify the unit was rented; twice before and once during the rental week. After 3 months, I did not get a check for the rental. I called the Asheville office to inquire. They said it didn’t rent. I called Peppertree back and was put on hold. They would not answer me after I explained that they told me 3 times it was rented and Asheville said it wasn’t. They referred me to Asheville. After additional calls and emails to higher level management, I got some story and they sent me a check. I had another similar experience where they said it was only rented for the weekends on both ends of the week so I got paid for 4 days instead of 7. I asked when it was rented. They said several months ahead. Why would you allow only weekend rental during the peak of July? Should have been a full week rental only. Peppertree was damaged during the hurricane. When I book and alrernate Site, I’m interested to see how I’m treated.
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Reason of review:
Problems with payment
1 comment
Festiva

We apologize for the trouble you experienced with the unit rental service provided by VacationCondos.com, one of our affiliate companies. We and our associated partners always try to ensure the best possible vacation experience for our customers so we are saddened to hear that you are unhappy.

We would love the opportunity to help correct this situation for you. If you would like to have someone reach out to explore some ways we can satisfy you, you can email inquires@***.com. Simply include some contact information so we can locate you in our system and identify yourself as the individual who posted here about your rental unit and we should be able to get in touch with you to go over some potential solutions. Additionally, if you or anyone else have questions regarding unit rentals it’s always best to reach out to VacationCondos.com directly.

They will have the most up to date and accurate information regarding the status of your unit.

They can be reached by email at info@***.com or by phone at 1-85*-***-****. Happy Travels!

Debra B Txg
map-marker Clayton, Oklahoma

My timeshare

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Updated by user Nov 13, 2018

Not resolved.

Updated by user Nov 13, 2018

I also would like to add for the prices that we pay there should be a security guard or gate at both entrance to the resort and beach access. People walk in from the street, beach or park and use the pools and showers in the resort.

Original review Nov 13, 2018
I have tried to get some information at no avail. I was unable to attend the annual business meeting held at Peppertree Resort in Atlantic Beach last weekend, however I would like to voice my concerns as a owner for over 25 years.

Recently hurricane Florence did damage to our resort especially, I am told to our condo in particular. I have always took pride in the resort, and I have been very instrumental in some of our friends buying condos ,but for the last several years; since phase 1 was torn down, the resort has declined alot. Our condo is in such bad shape. The furniture is ragged and nasty.

Dishes, pots and pans have been removed from unit. Bugs, fleas, roaches and ants are awful. Had to call exterminators on both my vacation weeks. Dogs everywhere.

I have nothing against animals, we have 2 dogs but Service dogs should not be allowed in every unit. They should be in a section over by indoor pool to house people with animals. When I was on vacation I saw at least 6 dogs. Hard to believe that many people were there needing a service dog.

Staff has been cut and services as well. Grounds no longer look fresh and manicured.
People just riding around on golf carts doing nothing. I understand being a supervisor before my retirement that you will always have slackers on the job. I feel the problems for this resort stem from corporate.

Look for yourselves and tell me if you would recommend your friends to stay at this resort. I would also like to know just how you can justify a 8% increase in our maintenance fees for 2019 when you want have the resort open for 5 or more months. You can't! Someone is not handling business efficiently.

I didn't vote for anyone running for the board because they don't have a clue whats going on there. Are you trying to shut down phase 2 as well? I expect some results from this letter. Nobody seems to listen to any comments unless they are good.

Believe me when I tell you that I am not the only one by far that feels this way. Please address these issues and lower our maintenace fees. I was told that they do not reflect storm damage. That's why you have insurance.

It certainly doesn't reflect upkeep. That's a bad reflection on you. You have always heard the old saying, " The best advertisement is word of mouth", well so is your worst advertisement.

Looking forward to your response on this matter. Debra & Jerry Bowen, Owners.
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Reason of review:
Poor customer service
4 comments
Festiva

Hello! We are very sorry for your recent negative experience with Festiva.

Providing our members with a fantastic vacation experience is something we take great pride in and strive to do. As such, we would love to help resolve some of the issues you have had. If you call 1-86*-***-**** or email inquires@***.com, you will reach our member service team. They are available 8:00 AM to 6:00 PM Monday through Thursday, 8:00 AM to 5:30 PM Friday, and 8:30 AM to 5:30 on Saturday EST.

A team member will be able to address your concerns regarding the resort, your maintenance fees, and much more. Thank you for your feedback and as always, happy travels!

Guest

Never was notified that Atlantic Peppertree resort was damaged by hurricane Florence. Never been notified of the bankruptcy. I really interested on hearing from someone about how to do the deed back.

Guest

festivia is going bank rupt there slowly selling off most of their properties i was an owner for years once i found this out i decided to get the heck out of my deed no reason to contiue paying high dollar to be treated secound class i sold through a local company resort acess network their baised out of orlando and they got me more then i paid into it for a minor regestration cost

Guest
reply icon Replying to comment of Guest-1619897

Could you tell me the name or contact number for the resort access network? I feel the same and don’t honestly know how to get out of the deed without being scammed.

Jim Mullins. jmullins@***.org

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Steven W Uih

Late fee scam

I have been an owner of a timeshare managed by Festiva for 20 years. I know their scam of adding fees, so I attempted to make the annual payment as early in the year as possible. Their online system accepted the CC information, but sat in payment pending status, perpetually. I called and spoke with a representative and gave two credit cards numbers. I was willing to pay by check, but was assured by Barb that the credit card transaction would go through. Then I get a bill with $61.56 in additional charge. I am now told that nothing can be done to eliminate the extra charges. Their system is rigged to add these extra fees.
View full review
Loss:
$62
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Festiva

We are so sorry to hear about the trouble you are having regarding your maintenance fees. If you email inquires@***.com with your name, Contract ID and or Owner ID, we can have someone look into your account to see exactly what went wrong.

We can then reach out to you to figure out what we can do to fix it. Happy Travels!

CarolinaBeachBum L
map-marker Cary, North Carolina

Festiva Resorts - THOROUGHLY disgusted member

I sent this letter to them today:

To whomever is listening (or pretending to be),

We have been owners since 1990. First through Peppertree, then Fairfield, then Wyndham, then Equivest and now the greatest curse of all -- Festiva. Do I sound disgusted??? You have no idea.

We switched from the fixed-week plan to the points plan when the company was sold to Equivest. We thought this would allow us the flexibility to take vacation time at our convenience and not when it was dictated by our fixed plan. We even bought additional points to be sure that as we grew older and into retirement, we could enjoy our leisure time when we wanted, whether it meant taking a three-day weekend, five days or a full week. This worked well under Equivest, even though I was not happy about the booking fees. But we got around that by pre-planning and booking all of our time with one phone call. We encountered no problems with Equivest. Ever.

Then entered Festiva. Why couldn't you all have left Equivest alone? I THOUGHT this was supposed to be a better company - no booking fees, additional properties under the Festiva umbrella, ease of online reservations and all that other *** we had to sit and listen to. "Want a long weekend? Just call us 45 days in advance for reservations at any Festiva property." That's the biggest line of bull you've ever told. Today, Once again, I called EXACTLY 45 days in advance of my planned reservation date, having MARKED IT ON MY CALENDAR SO I WOULDN'T BE LATE, only to be told - AS USUAL - "I'm sorry, there's nothing available for those dates." How the *** can the entire Peppertree Atlantic Beach property be booked to the hilt the first weekend in DECEMBER???? REALLY??? And then she goes on to tell me that Festiva doesn't own all the units. Travelocity owns some, Expedia owns some, blah, blah, blah. WELL WHAT ABOUT THE PEOPLE WHO HAVE OWNED UNITS BEFORE THERE EVER WAS A "FESTIVA"??? Who's looking out for US??? This is the FIFTH time since June that I've tried to get a three-day weekend from Virginia to Myrtle Beach, calling 45 days in advance as I was told, only to be told the SAME *** thing each and every time. Then she has the nerve to tell me that if it wasn't for the other companies owning units with all the money they invest, the maintenance on the properties would go to pot. WE'RE paying you thieves over $1100.00 EVERY year for maintenance. Where do you get off trying to make me feel GRATEFUL that so many other companies are invested in your properties now?? What about those of us who helped build all those units with our maintenance fees from 20 years ago? So then she tells me, "Your best bet would be to book a full week at the beginning of the year." IF I WANTED TO TAKE A FULL WEEK I WOULD HAVE KEPT THE *** FIXED WEEK WE HAD TO START WITH.

And when I finally do get a reservation -- NEVER the weekend that I want, mind you -- before my suitcase hits the floor one of your reps is calling wanting us to sit through an "owner's presentation, so we can bring you up to date on all the exciting things happening at Festiva." There's not a *** thing that I want to hear from you anymore. And do you actually think I would recommend Festiva to anyone I know or give you the names of family and friends so you can contact them??? WHEN *** FREEZES OVER. I wouldn't insult my worst enemy with a Festiva recommendation. When we were at Peppertree Atlantic Beach in mid-September, AFTER the summer season and NOT the weekend I wanted by the way, having settled for second best AGAIN, I rode and counted the cars on the property. 68. SIXTY-EIGHT. There are over 600 units on that property. So I called the reservation desk again and facetiously asked if I could get a last-minute reservation at Peppertree Atlantic Beach. "Nope, sorry, all full up! But you can probably call Travelocity and PAY for a three-day weekend." Give me a break.

Well, how about I give you all a break. After 20 years, I plan to sell my Festiva membership as fast as I can dump it. Half-price, quarter-price, I don't even care.

Please feel free to share my comments with ANYONE; because I plan to share them with EVERYONE.

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71 comments
Nandini Kjx

We all need to try to GET OUT of this SCAM !!!

Guest

There is NO WAY anyone reading this would miss the frustration and disappointment. Appears the writer actually tried to follow all the "new" rules and was treated badly.

Badly, just like virtually every Time Share has chosen to apply to existing owners. Totally amazing to me that there remains anyone in America who doesn't know this is the worst possible hole to dump money. The term "money pit" comes to mind. IMO, a revolution is coming since there are far too many disillusioned with the reality of ownership after accepting the "sales pitch" to be true.

One hope. Perhaps the increased value of properties will make it more profitable for the REAL owners to simply sell and THEN we, the chumps might get a couple of bucks.

Guest

Totally agree with pissed off!!!!!!!!!!!!!!!!!!!

Guest

I totally agree with the writer of this letter. My husband and I own 9000 points with Festiva.

We haven't been able to use these points for 2 years because all resorts " ARE FULL". Then if I go to find other accommodations, especially in Atlantic Beach NC, the resort shows up on list of available places that we can make a reservation all of which charge high rates.

What does Festiva think that I am going to stay and pay AGAIN? NO Way!

Guest

I bought my timeshare in 2004 with Celebration Resort. My plan with Celebration World Resort was 33,300.

points and one week in September. When Festive take it over they remove my one week a year and change my points to 3,300 point. When I ask why I was told Celebration calculate my points wrong and a don't have any week vacation a year. Unable to find my contract with Celebration so I call to a copy of my first contract.

The copy they sent me was different for the first contract and I signed it with realizing the difference. I has to accept it

Guest

They LIED to us too. They stink.

We are getting out of ours through Wesley Financial.....(by paying them MORE money).

I wouldn't recommend them to anyone. I would stand up to say if their lips are moving...they are lying to you.

Kadee Hzo

I have had the same problem with them. They gave me a free week when we signed up (knowing full well we shouldn't have fallen for it).

We had a year to use the "free" week and there was no availability at all at ANY resort they offered on their list for that free week. I still have the certificate from 4 years ago.

We are now consulting a firm to help us get out of our timeshare. I will be more careful with that process!

Festiva

We are sorry to hear that you have been so dissatisfied with your Festiva experience. Having read over your complaint we wanted to take the opportunity to address some of the grievances you have laid out.

It seems as though your primary dissatisfaction is that you are having difficulty making reservations. While we would love to be able to accommodate every member’s individual needs when it comes to booking vacations, sometimes we are simply unable to do so due to inventory constraints. You mention in your review that when your week was managed by Equivest that you would pre-plan and book your desired weeks well in advance. We recommend doing the same with us whenever possible.

This will drastically increase your chances of successfully booking your desired week and resort. In fact, we also recommend calling your member services department at 1-86*-***-**** to discuss the best strategies for booking to further increase the likelihood of getting the reservations you want. As far as booking 45 days in advance, it seems there may be some confusion. For those who book 45 days out or less at a Festiva property, there is a 50% discount in the number of points required to book.

Furthermore, for those who book between 90 and 45 days out, there is a 25% discount. This does not mean, however, that there will be availability at your preferred resort within those booking windows. Usually, openings within those windows are because of last-minute cancelations or off-season weeks which, of course, will vary by resort. Again, we always recommend reaching out to member services to speak with a representative who can discuss with you, the weeks and resorts that you would like to book and explore the best plans to do so.

We hope that this helps clear up any confusion and helps to improve your Festiva experience moving forward. If you have any further questions please do not hesitate to call 1-86*-***-**** or email memberservices@***.com to get in touch with one of our team members.

CarolinaBeachBum L
reply icon Replying to comment of Festiva

I am not at all confused by Festiva's procedures. I've been an owner for 35 years.

Please don't patronize me. The bottom line is that most owners choose points so that we won't have to use a week at a time and we can take last minute trips at our leisure. This is no longer possible because owners have become secondary to renters.

We're not idiots. Just patiently waiting for what's inevitable for most time share companies.

CarolinaBeachBum L

Dear Festiva, I wrote that original letter. I wrote it eight years ago.

To date, there have been 59 comments, all saying the same thing over the course of eight years. And you've responded 59 times, telling us the same thing. Based on the most recent comment just 19 hours ago, nothing has changed in eight years. What does that say about our dissatisfaction as consumers?

But more importantly, what does that say about Festiva as a company? NOTHING HAS CHANGED TO BENEFIT THE OWNERS.

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Anonymous

Review of our room

From the outside it was a beautiful place. The kitchen and bathroom were nice. The only thing could barely open the door to the refrigerator. The wall is too close. Then we saw the kitchen table and it was falling apart. The coach that opened to a bed was disgusting, it wasn’t even good enough for a yard sale. The bedroom was ok. They certainly need to upgrade the furniture.
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1 comment
Festiva

We are sorry to hear that you were disappointed with the unit you stayed in. We strive to always provide the best experience for those that vacation with us so we would love the opportunity to try and correct the situation. Could you email us at inquiries@***.com with some contact information so we can locate your account and have someone reach out to you?

Beatrice J Qfb

DON'T BUY IT

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In 2006 we purchased (in Charleston) a week every other year at Ellington Wachesaw Plantation East II near Myrtle Beach, SC. In 2007 the maintenance fees were $300.

Had small increases in ensuing years. In 2017 maintenance fees were $430.96. Then this year the fees jumped 45.6%.....WHAT? This is in addition to a special assessment of $100 in 2011.

This reeks of poor management. The "homeowners" association better get their "crap" together. A "refurbishment" account should be ongoing, not slammed at folks out of the blue. We are in the southwest, getting older, on a fixed income, & plane tickets are expensive.

It is to the point we would be paying over 2/3 of what we payed for this week to stay there a week. How does that make any sense? We stayed here once, a yr or two after we purchased & the golf course was beautiful. The room was nothing special.

We were NOT contacted about the Adventure Club B.S. until we stopped by the resort to see about a "buy back." Then they legally cleared themselves by offering it to us years after its establishment. If anyone in the area or northeast ( escape the winter) would like a week, we would gladly GIVE you this week.

All you would have to do is pay the fees for deed filing. With it costing you nothing up front, $629.20/yr would be an inexpensive week in a 1 BR resort setting.

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Reason of review:
Want buyback program.

Preferred solution: Create a buy (give) back program. Many large companies have this.

Stephanie Z Avl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kissimmee, Florida

Pissed off

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Everytime we have tried to get specific dates even months in advance it was not available not even close to when we wanted. Also when we got our first maintenance fee bill it is not what we went over in our contract.

When we originally signed up we were going to Disney and we were in a hurry because we were told it would only be 90 mins and over 2 hours later they still werent done with the presentation. We ended up purchasing to get them to shut up and ket us leave because we were told if we didnt we woulf have to pay for our stay because the presentation wasnt over until they said it was. Also the sales person stated over and over the maintenance fee would be 500 a year. We tried to canceling after we got home from our trip we called to see where to send the letter and they told us due yo cancelation times we would be too late and now we were binded by our contract.

Then today 11/20/18 i call and told them i felt as if they have breeched the contract and either i needed to be helped or i would have to contact a lawyer. And the customer service person said they dont breech anything because they make sure to put in all of their contracts that everything can vary.

So she knows it wasnt breeched i would go to say someghing she would rudely interupt and say i can no longer speak with you because you are contacting a lawyer. This happened for a couple of mins until i hung up!

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5 comments
Guest

All sales at any resort should be recorded. Everything they lie and it doesn't do any good to call.

Phone lines stay busy or put on hold. Never have resorts for the time you want, no way are they booked all the time. They rent them to other people. I have several time shares and now one of them want me to pay fees for their clubhouse.

I was in Branson in November and it's the first time I haven't been pressured by them to attend a sales pitch.

Also getting info on facebook from company that guarantees to get you out of your contract. Of course it cost money but may be worth it to get rid of timeshares that will pass on to kids.

Leonard p Azr

I feel your pain, festiva is a big scam and have an F rating with the BBB. i haven't been able to use my points since getting them 10 yrs ago, same story of no availability and ever increasing maintenance fees...even if I could actually book a room the 2000 points could only get me a 3 night stay and for the price I pay on maintenance fees I could just get a reservation cheaper by calling the resort directly. I plan on contacting the BBB and seek help on exiting my contract

Guest
reply icon Replying to comment of Leonard p Azr

That is such a great idea I wonder if we have enough people get together if theres something we could do, I know I haven't had it as long but that's exactly it they are a total scam! Thank you for commenting

Leonard p Azr
reply icon Replying to comment of Guest-1603307

There are literally hundreds of complaints about festiva on the BBB site and many of the festiva customers look like they have actually gotten out of their obligations due to high pressure sales tactics, bait and switch, and flat out lies told by their sales reps. In several states the attorney general stepped in and filed class action lawsuits and won. I'd be happy to just cut my losses and just be out of my remaining 30 yr nightmare of a contract that was sold to me on total lies.

Guest
reply icon Replying to comment of Leonard p Azr

Exactly that was what I was thinking and not have to pay a bunch of fees to do so I believe they should have to pay for it not us due to all of the lies. Then they have the nerve to tell me that due to the hurricanes that's why they raised the maintenance fee and that its not a big deal and that I should have read the contract better and if when we went over the rtx program if I didn't want to travel only in the US I shouldn't have bought the timeshare.

Really that is part of the deal is to travel out of the country and that was one of the main questions we asked due to my spouse being from another country and they said oh yes we have people travel there and rent cars and get plane tickets through rtx all of the time and its way cheaper than anywhere else. When I add everything up its costing me with payments and maintenance 3,000 a year to travel every 2 years for a couple of weeks now that every thing has changed especially.

This is not ok at all and not what we planned. I don't even spend that much on a vacation I only spent 5,000 for 3 weeks for 8 people and went to Disney for 5 days that was suveneirs hotel stays, gas, food, and anything extra we wanted plus stuff at Disney so this makes no since to me at all.

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Daniel J Jdi

Atlantic Peppertree deed back process

I need to be contacted about the deed back clause program to get out of my maintenance fees for Atlantic Peppertree.
View full review
Reason of review:
Need to get out maintenance fees

Preferred solution: deed by back. Cancel my membership and maintenance fees.

3 comments
Festiva

Good Afternoon! If you have any questions regarding Festiva or any of its programs or services, you can email inquiries@***.com or contact your member services team at 1-86*-***-**** and someone will be able to assist you.

Please let us know if we can be of any further assistance! Happy Travels!

Guest
reply icon Replying to comment of Festiva

same old story

Festiva
reply icon Replying to comment of Guest-1759296

Were you not able to receive assistance at member services? If not, please let us know by emailing inquires@***.com identifying yourself as the person who left this review, and including some contact information that would allow us to locate your account.

Once we have identified you, we would be happy to have a member solutions specialist reach out to you and review any issues or concerns you may be having. Happy Travels!

View more comments (2)
Scott Nmc
map-marker Orlando, Florida

Nasty Rooms!

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I would rather sleep on the beach than in this nasty room. And to top it off this was the showcase property for the presentation. Stay Away from this company! We complained and they refused to do anything about it. No refunds
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Reason of review:
Bad quality
Maurice P Hjq
map-marker Sumter, South Carolina

Extra Charge

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I booked a vacation for August but had to cancel because of an illness. I had to pay the extra charge for the dates to be changed and I paid for travel insurance. I booked the vacation for October 5th-8th. I spoke to Samantha Young and told her that I doubt my husband could go and I asked if my 35 year old daughter could attend with me instead. She does not live with me, has a wonderful job as an RN and owns her house. I was told that she could attend the presentation and the vacation could be changed into her name when we got to the Welcome Center. After driving all day through backed up traffic, several wrecks, and road construction we finally got to the Welcome Center or what I thought was the Welcome Center. I called several times on Friday and asked if the address on the letter I received is where I should go and was told yes. I arrived at that destination only to find out that it was the call center instead. I finally arrived at the resort exhausted and was told the Welcome Center closed at 6pm. It was around 8:50 and the clerk at the desk said she had the room information. She checked us in and gave us the room key. We got to the room which was supposed to be a 3 bedroom instead it was a 2 bedroom. Then these other people came into the room and told us that this was their room so we go back to the front desk. They ended up giving us the 3 bedroom that we were supposed to have in the first place. I ended up walking to the Welcome Center because they had scheduled our presentation for 1:30 and since we were only going to be there 2 days I wanted to see if we could go earlier. I talked to some lady and when I explained that I was told my daughter could go she told me NO!!!! I let her know that Samantha had told me it could be changed she still wouldn’t do it. Needless to say I was not a happy person by this time. I could have changed the dates with no charge if I had known they wouldn’t work with me on this matter. Then I find out that I would be charged $350 for the 3 nights. After figuring up what I paid for the package, the money I paid when I booked, the upgrade for a 3 bedroom, the fee for changing the dates because of an illness, the $350, and all the taxes per day this 3 night deal was over $950 which is totally ridiculous. I could have booked a house for a week for less than that. I called the Customer Center Saturday and talked to a man and was told that someone would contact me on Monday. But guess what nobody has bothered to call me at all. What kind of customer service is that???? I ended up calling Wednesday and spoke to a few people but there isn’t one person that can do anything about that fee. I am still waiting on a call!!!! After checking your reviews I noticed that Festiva has only 2 Stars out of 5 and that there are plenty of bad reviews. The place we did stay in had hair all in one of the bathrooms and the refrigerator needed to be wiped out. I wasn’t happy about this either but was too exhausted to make another trip to the front desk and when I did call to inform them of this the security answered and said they were gone for the night. So I cleaned it up myself!!!!!! Please have someone give me a call or just refund my money. I did notice that this issue has happened numerous times in your reviews!! I am just as unhappy as everyone that expressed their opinion about Festiva. Please call me at 843-598-**** or 843-389-****. I have never had this happen before and my daughter has went with me to other presentations and no one has ever said a word about her going!!!!!! I think this was just a way to get the extra money and it appears that I am not the only person who feels like that. Maybe the Star Rating would be higher if you put your CUSTOMERS FIRST. I worked with the government for 30 years and CUSTOMERS were always my TOP PRIORITY!!! Ms. Maurice McCutcheon
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Leonard p Azr
map-marker Allentown, Pennsylvania

Total scam and ripoff

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Purchased into the adventure club back in 2008. We get 2000 points every other year and have yet to be able to book a trip due do "nothing available ". Maintenance fees are now up to 750 (was under 500 at time of purchase). Salesperson told us booking a trip whenever we wanted would be quick and easy, we quickly found out that was far from true plus our points even if we could get availability would be barely enough to get a 3 night stay during off season, so basically im paying 250 bucks a night at a 3 star resort. I can call any resort privately and get a better deal. I have shelled out over 7000.00 over the past 10 yrs for nothing but a runaround from festiva. Ive contacted customer service and was told i should have never been sold that amount of points. My whole package purchased is useless and i just want my contract cancelled or i'll be contacting the BBB & AG and federal trade com. ID # 343225
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Stephanie G Kar
map-marker Fort Lauderdale, Florida

Worst experience to date at disney

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disney is supposed to be the most magical place on earth. Well festiva getaways is a HUGE scam. Never buy in to these great deals. They are not. They try by all means to make sure you do not get their package and you end up spending full price and more on the stay. They also do absolutely nothing to accommodate. We went with our 4 kids and they made it very difficult. I would strongly urge people not to use this company.
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