Festiva Phone Numbers and Emails

Toll-Free Number:

  • (866) 933-7848
    FAC Member Service
Send Message

Customer Service:

  • (888) 382-4386
    Escapes Member Services
  • (855) 411-9335
    Festive Week Owners
  • (866) 897-2755
    KGI Member Services
  • (855) 826-6361
    Rent Your Timeshare
  • (888) 988-4789
    RTX travel

Reservations:

  • (800) 339-5120
    Reservation Change and Cancellation Policy

Zealandia Capital, Inc:

  • (828) 348-2512
    Business Inquiries
  • (888) 576-7331
    Loan Payments and Payoff information
  • (888) 881-8082
    Maintenance Fee Collections

Festiva Emails:

Customer Service
FAC Member Service
General Info
Rent Your Timeshare / Zealandia Capital, Inc, RTX travel, Zealandia Capital, Inc
Media
Sales/ Reservations
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Festiva Website:

Festiva Help Center:

Corporate Office Address:

Festiva
One Vance Gap Road
Asheville, North Carolina 28805
United States

Festiva Rating Based on 131 Reviews

Rating details

1.6
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Location

Rating stats

Rating trend

Summary of Festiva Customer Service Calls

95 TOTAL
CALLS
01:48 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Festiva?

Product/ Service Question:

  • “Book a trip”

Staff Question:

  • “To speak to customer service”

Request for Information Question:

  • “Got a letter need to talk”
  • “About my package”
  • “Confirm reservation”

Shipping and Delivery Question:

  • “My order not received”
  • “Amount deducted but product not yet delivered”

Payments and Charges Question:

  • “Payment”
  • “Bill”

Account Question:

  • “Can't Login”
  • “Cant access my account”

Employment Question:

  • “Payoff”
  • “For my tax form i moved out of state still dont have them as a ex employee in murrells in lnlet sc”

Activation/ Cancellation Question:

  • “Cancelling myrtle beach”
  • “Cancel my reservations”

Cards Question:

  • “Lost credict card”

Return/ Replace Question:

  • “Change reservation”

Other Question:

  • “Bank points”
  • “Maintenance fees”
  • “Plan vacation”

About

Related Companies

Festiva Adventure Club, Voyages By Rtx, Kgi Resorts, Resort Travel Xchange, Zealandia Capital

Summary

Festiva is a family of boutique interval ownership resorts in the most favorable locations throughout the USA and Caribbean. The company was founded in the year 2000. Festiva is one of the most successful privately owned vacation ownership companies in the United States. At the present time, the company operates 24 resorts and four Cruise Club destinations. The company also offers many new features, such as a password-protected section for the owners, downloadable color season calendars for each resort, reservation windows, cancellation policies, an enhanced media section and more.

Festiva has recently acquired the Equivest Vacation and Travel Club Inc. the company also owns the assets at resorts which formerly belonged to Peppertree Resorts Ltd.

Festiva reviews and complaints

Festiva is ranked 371 out of 1972 in Hotels and Resorts category

Area Served

USA, Worldwide

Payment Methods

VISA

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