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  • Customers like
    • Location3
    • Customer service2
    • Savings1
  • Customers don't like
    • Customer service4
    • Lies3
    • Time wasted on phone lies3

  • 2 days ago
  • Hotels and Resorts
  • Hot Springs Village, Arkansas
  • Timeshare And Vacation Sales
  • 10
  • REVIEW RATING 4/5

We originally bought our timeshare with Cooper Communities. The timeshare is classified as Escapes Travel, but Festiva Travel is who we have to deal with now. We have had our timeshare for 10 years and never had any problems until Festiva took over. Starting back in November 2014 we have been having to contact them time after time about them trying to charge us fees that shouldn't be charged. If... Read more

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  • From mobile
  • Festiva
  • Aug 22
  • by anonymous
  • #687238

Exchange my resort on cape cod Ma to stay at pepper tree NC Atlantic Beach for a week. Went to a hotel after one night, Dirty, run down, and 2/3 thirds of the place has been condemned by the county. Add comment

  • From mobile
  • Festiva
  • Aug 09
  • by anonymous
  • #679972

Trying to book reservations less then 30 days out to cut point usage in half. Festiva says there is nothing available in the resorts. I call resorts directly and they co firm there are rather a few openings for the weeks i want Add comment

  • Aug 05
  • Hotels and Resorts
  • Murrells Inlet, South Carolina
  • Festiva Vacation Ownership
  • 98
  • REVIEW RATING 4/5

Made required resort tour in Murrells Inlet, SC THEN was told that the 100.00 dining voucher wasn't a voucher at all. It was to be used to buy other dining certificates. In addition, they had run out of 'vouchers' SO it was not received at the end of two hour tour as PROMISED and I have in writing that I was to receive it. No alternative even offered, such as 100.00 prepaid card, no apology,... Read more

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  • Aug 03
  • Hotels and Resorts
  • Nederland, Texas
  • Festiva Adventure Club
  • 98
  • REVIEW RATING 3/5

I have been paying close to $90 every month for the past two years and I couldn't tell you what I'm suppose to be paying for or buying into. As an introductory offer I was suppose receive a password to a website to receive discounts on hotel stays and air fare however I couldn't begin to tell you the name of the website. Also try contacting them. Good Luck getting someone much less a call back... Read more

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  • Jul 21
  • Hotels and Resorts
  • Ozark, Missouri
  • Festiva Staff
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

Was threatened and lied to and cost me over $100 for nothing that should have evolved me. Would like someone to reach out and explian how employees can get by with doing this to people. Read more

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  • Jul 18
  • Hotels and Resorts
  • Kissimmee, Florida
  • Festiva Orlando Resort
  • 1
  • 1
  • 182
  • REVIEW RATING 4/5

Total disaster, all lies, I went to Orlando at Fantasy word. Very old buildings, no maintenance , no customer services. My wife is mad with me because the place is a disaster since Festiva bought just some unit there. The we went to high pressure presentation, the manager and the sales person were telling us just lies, the were offering to us the same we already own and the same benefits because... Read more

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  • Jul 18
  • Hotels and Resorts
  • Orlando, Florida
  • Festiva Orlando Resort
  • 1
  • 1
  • 101
  • REVIEW RATING 4/5

Thanks to Festiva, i was able to take several wonderful vacations and build some lasting memories with my brother prior to his passing. I could never have afforded those trips, and they were worth more than any amount of money. We saw him smile through the pain of his treatments for the first time in months when we went to Disney and stayed at their resort. The staff took extra care to meet... Read more

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  • Jul 15
  • Hotels and Resorts
  • Nashville, Tennessee
  • 7
  • 7
  • 281
  • REVIEW RATING 5/5

I am a former employee of Festiva..In September of 2014 a seasoned *** ARTIST joined our dinner party team. Customers were victims of FRAUD. Employees who complained about this misrepresentation were fired or moved. Lies were being told with the blessings of upper management. Please contact your state Attorney General if you made a purchase or upgrade from a traveling team in a hotel and were... Read more

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  • Jul 09
  • Hotels and Resorts
  • Jacksonville, Florida
  • Festiva Adventure Club Platinum Rewards
  • 1
  • 1
  • 130
  • REVIEW RATING 4/5

I was told that the 3 night 2 day hotels were 4and 5 stars come to find out they are only 2 and 3 stars what is the advantage if staying in a broke down hotel. I've been calling Festiva Sc where I purchase thus Platium package from Trevor over the last three days no one have not call me back. They get your money fool you into one thing and give you so wRching else. It's all a gimmic to get... Read more

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